Player support.

Regular single-player gameplay works offline and does not require a game account. In-app purchases, restoring eligible purchases and downloading updates require an internet connection and the relevant Apple services.

The game offers optional in-app purchases, including resources such as coins and souls. Available items, quantities, currency and prices are shown in the game and on Apple’s payment confirmation screen. A transaction requires your payment confirmation.

Check your Apple purchase history, then reconnect to the internet and reopen the game to let unfinished transactions retry. Avoid buying again or deleting the game to recover an item. If the issue persists, email us the item name, purchase date and order ID, hiding unrelated personal information on the receipt.

Sign in with the Apple Account used for the original purchase and select Restore Purchases in the game shop. This applies only to eligible non-consumable purchases. Consumables such as coins and souls, including resources already spent, cannot be restored this way.

For purchases billed by Apple, sign in to Apple’s Report a Problem website to request a refund. Apple determines eligibility and the outcome under its applicable policies; we cannot approve or guarantee a refund.

Progress, settings and resource balances are saved locally on your device. There is currently no game account or cross-device cloud synchronization. Deleting the game, resetting it or changing devices may lose progress and consumable resources. Restore Purchases does not restore local progress. Please avoid reinstalling as your first troubleshooting step.

Close and reopen the game, check available device storage and install the latest available game update. If the issue continues, send us your device model, system and game versions, steps to reproduce it and any relevant screenshots.